Compensation Options

Compensation options: Once the conditions are met and you are unable to reach your destination due to the disruption, you have the following options to choose from:

Option A: Call or text us on WhatsApp if you missed your flight or any leg of your itinerary is canceled or delayed. We will book you a new itinerary for free to get you to your final destination. Please note that the cost of the new itinerary cannot exceed the Reimbursement Amount Limit you selected for your package. If it does, you will have to pay the difference (Reimbursement Limit Amount minus the price of the new itinerary). We will discuss all the steps with you so you will always know if anything extra needs to be paid. You can decline if you do not agree with the extra price. This service is only available during working hours, which can be found on our website or WhatsApp app.

Option B: If you miss your flight or any leg of your itinerary is canceled or delayed, you can arrange a new itinerary on your own to get to your final destination. Then, contact us or fill out the SelfLinker Claim Form on the SelfTransfer website. We will reimburse you for the cost of the new itinerary up to the Reimbursement Amount Limit you selected.

Packages only cover cost of: flights, hotels and hotel/airport transfers