What are protection packages?
Protection packages from SelfLinker offer peace of mind for travelers booking self-transferring flights. These packages cover potential disruptions like flight delays or cancellations, ensuring you reach your final destination without additional costs. Depending on your chosen package—Quick, Fast, Easy, or Relax—you receive priority support and compensation options tailored to your layover duration. If disruptions occur, SelfLinker will either book you a new itinerary within your package's reimbursement limit or reimburse you for self-arranged alternative flights. Enhance your travel security and convenience with our reliable self-transfer protection.
How the Protection Packages works?
Here you can find all important information about the packages.
Each package has its own layover time and they cover you in case your trip gets disrupted and you are unable to continue in a journey as planned. If anything happens, following scenario applies:
Conditions: If your first flight leg is delayed by more than
- 20 minutes for the Quick package
- 30 minutes for the Fast package
- 60 minutes for the Easy package
- 90 minutes for the Relax package
or if it gets canceled for any reason, resulting in you missing your self-connecting flight to your final destination, you are entitled to Compensation Options. You are also entitled to Compensation Options if your second flight leg gets canceled.
Important: If you have not purchased Queue Delays protection, you are entitled to compensation options only if the conditions above are met. If you have selected Queue Delays protection, you are also entitled to compensation options if you miss your flight due to delays specified in the package (such as security checks).
Compensation options: Once the conditions are met and you are unable to reach your destination due to the disruption, you have the following options to choose from:
Option A: Call or text us on WhatsApp if you missed your flight or any leg of your itinerary is canceled or delayed. We will book you a new itinerary for free to get you to your final destination. Please note that the cost of the new itinerary cannot exceed the Reimbursement Amount Limit you selected for your package. If it does, you will have to pay the difference (Reimbursement Limit Amount minus the price of the new itinerary). We will discuss all the steps with you so you will always know if anything extra needs to be paid. You can decline if you do not agree with the extra price. This service is only available during working hours, which can be found on our website or WhatsApp app.
Option B: If you miss your flight or any leg of your itinerary is canceled or delayed, you can arrange a new itinerary on your own to get to your final destination. Then, contact us or fill out the SelfLinker Claim Form on the SelfTransfer website. We will reimburse you for the cost of the new itinerary up to the Reimbursement Amount Limit you selected.
Packages only cover cost of: flights, hotels and hotel/airport transfers
Questions and Answers
What are protection packages?
Protection packages are comprehensive insurance type plans offered by SelfLinker to safeguard travelers against delays, cancellations, and missed connections when booking separate flight segments. These packages vary based on layover times and provide priority support and compensation options to ensure a seamless travel experience.
Why should you buy a protection package?
Purchasing a protection package from SelfLinker offers peace of mind during your journey. Self-transfer flights come with risks such as no rebooking or compensation in case of disruptions. With our protection packages, you are covered against these uncertainties, ensuring you reach your final destination without additional stress or cost.
How do protection packages work?
Our protection packages are designed to cover all scenarios during your self-transfer journey. If your first flight leg is delayed or canceled, resulting in a missed connection, you are entitled to compensation options. We will rebook you on a new itinerary within your reimbursement limit or reimburse you for a new itinerary you arrange yourself. The specific conditions and reimbursement limits depend on the package you select.
What should you do in the event of a disruption?
In the event of a disruption, such as a delay or cancellation of any leg of your itinerary, you should immediately contact SelfLinker. You can call or text us on WhatsApp for assistance. We will guide you through the rebooking process or discuss compensation options to ensure you reach your final destination as smoothly as possible.
How can you request reimbursement?
To request reimbursement, you need to contact SelfLinker or fill out the SelfLinker Claim Form available on the SelfTransfer.com website. Provide the necessary details about your disrupted flight and the new itinerary you arranged. We will process your claim and reimburse you up to the reimbursement limit specified in your protection package.
Why are SelfLinker protection packages different from those sold on Kiwi, MyTrip, or Opodo?
SelfLinker protection packages are tailored specifically for self-transfer flights, focusing on all challenges and risks associated with booking separate flight segments. Unlike the protection plans offered by Kiwi, MyTrip, or Opodo, SelfLinker provides specialized coverage for missed connections, offering both rebooking services and reimbursement options. Our quick priority support ensures that travelers receive timely assistance, making our packages more reliable and user-friendly, you are also not giving SelfLinker right to claim and keep your compensation for delayed/canceled flights as when you travel with Kiwi, you do.
What is the difference between protection packages and travel insurance?
Protection packages from SelfLinker are designed specifically for self-transfer flights, covering missed connections, delays, and cancellations. Traditional travel insurance, on the other hand, offers broader coverage for various travel-related issues, such as medical emergencies, lost luggage, and trip cancellations. While both provide valuable protections, SelfLinker's packages focus only on ensuring travelers make their connecting flights without extra costs or hassles, making them ideal for those booking separate flight segments.
Why is it better to buy flights separately and then buy protection rather than using an OTA?
Buying flights separately allows travelers to choose the best airlines, schedules, and prices for each leg of their journey. This flexibility often results in significant cost savings. By purchasing a SelfLinker protection package, travelers can mitigate the risks associated with self-transfer flights, such as missed connections and delays, without relying on the limited protection offered by OTAs. This combination provides the best of both worlds: cost-effective travel with comprehensive protection. Is worth to mention that OTAs charge many fees related to processing your itinerary, when you buy flights directly on airline's websites, you will avoid those fees.
For more questions contact us.
